Last updated: May 16, 2025

EGG, ENGAGE GROW GO is a registered Manchester and Stockport-based charity dedicated to supporting people with experience of homelessness across Greater Manchester. Unlike many charities, we focus on long-term solutions—helping individuals move from the streets into stable homes, employment, or self-employment.

Charity number

1196731 (England and Wales)

Telephone

07947552106

Email

[email protected]

What information we collect, use, and why

We collect or use the following information to receive donations or funding and organise fundraising activities:

• Names and contact details
• Addresses
• Donation history

We collect or use the following personal information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Donation history
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

We collect or use the following personal information for research or archiving purposes:

• Names and contact details
• Addresses
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

We collect or use the following personal information to comply with legal requirements:

• Name
• Contact information

We collect or use the following personal information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)
• Date of birth
• Employment history (eg job application, employment references or secondary employment)
• Education history (eg qualifications)
• Right to work information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Account information
• Correspondence

We also collect or use the following information for dealing with queries, complaints or claims:

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. 
• Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. 
• Your right to erasure– You have the right to ask us to delete your personal information.
• Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing– You have the right to object to the processing of your personal data.
• Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes, research or archiving purposes, comply with legal requirements, recruitment purposes, dealing with queries, complaints or claims are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you

How long we keep information

For information on how long we keep personal information, see our retention schedule at https://egg.charity/privacy-policy/retention-schedule/

Who we share information with

We have a joint controller relationship with 13 CREATIVE LTD. We process your personal information with that joint controller for the following reason: We work with 13 CREATIVE LTD as a joint controller to support the development and ongoing management of our website, including the creation and operation of online contact forms and digital marketing. Together, we determine how personal information submitted via our website is collected, stored, and used primarily to receive donations or funding, organise fundraising activities, providing service updates or marketing communications, and dealing with queries, complaints, or claims. .

Others we share personal information with

• Charities and voluntary organisations
• Organisations we need to share information with for safeguarding reasons
• Local authorities or councils
• Organisations we’re legally obliged to share personal information with
• Publicly on our website, social media or other marketing and information media
• Suppliers and service providers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint